Show the customer how, in under two minutes
Some answers take five paragraphs and a screenshot, and still come back with "where is that button?". Recording the steps on screen, with your voice, answers the question the first time, and the link drops straight into the ticket reply.
Reply with a link
Record the steps, stop, and the link is already copied. Paste it into the ticket, the chat or an email. Customers watch in the browser without signing up.
Readable as well as watchable
Every recording gets an automatic transcript and captions, so a customer who cannot play sound can still follow, and the steps are searchable text.
Hide what the customer should not see
In the web editor, blur parts of the video such as other customers' data or an internal tool, and trim anything before and after the answer.
Know if it helped
On Pro, view analytics show whether the customer opened the video and how much of it they watched. Viewers can also react and comment on the video page.
Questions
- Can I reuse an answer for the next customer?
- Yes. A recording is a link; send the same one to anyone with the same question, and find it again later by searching your library.
- Does it record the customer's screen?
- No. VeoRec records your own screen, after you press Start and choose what to share in Chrome's dialog.
- What does it cost?
- The Free plan keeps up to 50 videos and 5 GB, with recordings of up to 10 minutes in up to 1080p, AI transcripts and automatic titles; free videos carry a small VeoRec badge. Pro is $7.99 a month or $79 a year: unlimited videos, 1 TB of storage, recordings of up to 10 hours, no branding, view analytics, password-protected links, custom thumbnails, and AI summaries, chapters and translation.